Frequently Asked Questions

In this sections we will try to answer the most frequent questions

Where are you located?

We located in VietNam

What are my payment options?

We accept Visa, MasterCard, American Express, Discover, PayPal, personal checks and money orders. Personal checks may delay shipping time. Material will not be shipped until funds have been secured by Cement Tile Shop.

Do all materials look like the sample pictures on your site?

It is recommended that all materials are examined in person or samples ordered before buying material. Although best effort is made to ensure images are as close as possible to the actual product, variations in shade, color or appearance is possible. Monitor settings can also play a role in the representation of a picture. If you are still unsure, contact us for samples.

Do you sell sealer for the tiles?

Yes, we sell the factory recommended sealer in gallon (covers approx. 200-250 sq. ft.) and quart sizes (covers approx. 40-60 sq. ft.). Coverage is based on 2 coats.

When should I schedule my installation?

It is recommended that you wait for all of your material to arrive. Although we try to keep backorders and damage to a minimum, this is a remote possibility.

How much extra material for cuts and waste should I include with my order?

Industry standards are typically 10%-15%, but can vary due to many factors. Our calculator determines how many boxes and how many square feet you may need based on the quantity you input, but does not include a percentage for overage. Please confirm actual measurements with your contractor.

Is your material first quality?

Yes. All of our material is first quality, direct from our factories.

Is there a minimum order?

We appreciate all orders and customers, both large and small! The minimum order quantity is 30 Sqm

I am looking for a pattern, border or color that I don’t see in your online store. Can you make it?

Yes, we can make or customize any pattern, border or colors. We can match any Pantone color or we can also create custom colors to match any inspiration (fabric, paint swatch, etc.) Cement tile is only limited by your imagination. Please call or email us for more information.

Is cement tile a good choice for commercial applications?

Yes. Cement tile is a great choice for commercial applications, including restaurants. Our cement tile meets ADA requirements for the new dynamic coefficient of friction standards, when both dry and wet. Report is available if required.

Do you accept returns?

Please refer to our shipping and returns policies.

Does the freight company unload my delivery?

No. All deliveries are curbside and you will be expected to bring the material into your building. For special needs such as a lift gate, handicapped assistance or inside delivery, please contact us for quotes or information. Please see the shipping and return policies.

How long will my order take to arrive?

Special order and custom tiles usually take between 4- 6 weeks from the date of order. Shipping transit time is typically 3-4 weeks.

Should I expect shade variations or imperfections in this product?

Yes. Please be aware that cement tile is a handmade product. Cement tiles will not be identical from piece to piece. Slight variations such as size, shade, slight imperfections, irregular edges and the appearance of fine cracks are inherent to this product and can vary from piece to piece. This adds to the natural appeal and does not compromise the performance. Cement Tile Shop does not warranty against shade variations. Any signed for material is considered accepted by the customer.

Do you supply commercial projects?

Yes. We have years of experience dealing with large commercial and residential projects. We gladly work with designers, architects and contractors. Pls Contact with us.

Is there a standard shipping charge?

No. All items are shipped based on total weight via FEDEX or LTL freight. Residential freight shipment delivery addresses carry an additional $60 fee.

What is the best way to avoid excess or shortages of material?

Proper measuring is the key to minimizing waste and overage. Having an installation professional, measuring company or using available online calculators will help in assisting with proper measurements.

I operate a business from my home. Is this considered a commercial delivery?

Commercial addresses are determined by the freight company. (Typically these are a warehouse, loading dock or business with a forklift.) Businesses operating out of a residence do not qualify. If delivering to a residence please check the appropriate box at checkout. If a residential address is noted as a business delivery extra charges will be applied.